Case Study: Comfort Research achieves $62K/year time savings and paperless, streamlined workflows with PairSoft

PairSoft Helps Comfort Research Scale Up

Comfort Research, a Grand Rapids–based maker of modern beanbag chairs and molded furniture, struggled with a disconnected and hard-to-search ECM (OnBase) that made invoice disputes, locating bills of lading and workflow approvals slow and error-prone. Recommended by a GP consultant, they chose PairSoft’s document management and workflow suite—adding PairSoft’s Forms Creator and Web Forms Creator—to replace email-driven processes and address version-control and searchability issues.

PairSoft was implemented quickly across nearly the entire 150-person company (shipping, accounting, sales, purchasing, inventory and operations), enabling searchable, GP-linked document storage, customizable workflows and web-based forms for product development. Comfort Research estimates $62,000 in annual time savings, reduced search times from hours to seconds, elimination of paper storage (three filing cabinets), and faster, trackable approvals—making PairSoft their “One Source of Truth.”

Comfort Research

Barb Shaffer

Controller