Case Study: Advocate Charitable Foundation achieves improved donor relations and streamlined gift processing with PairSoft

PairSoft Helps Advocate Charitable Foundation Improve Donor Relations

Advocate Charitable Foundation (ACF), the fundraising arm of Advocate Healthcare serving more than 200 care sites in Chicagoland, struggled to manage and share documentation for over 20,000 gifts a year. Although ACF used The Raiser's Edge™ for donor records, paper files were siloed in a central file room and at individual sites (and even threatened a floor collapse), leaving staff unable to see all relevant donor information — so they turned to PairSoft for an imaging solution.

PairSoft implemented an easy-to-install imaging system that staff could integrate into existing workflows, allowing ACF to automate parts of its month‑end process and save hours of work. PairSoft’s solution improved workflow, controls and team communication, enabled instant access to check copies and gift documentation across sites, helped resolve donor questions immediately, and alleviated the overstuffed file room — materially improving donor relations and operational efficiency.

Advocate Charitable Foundation

Mitchell Gibbs

Vice President of Advancement Services