Case Study: Utilities Company achieves faster hiring and improved performance culture with PageUp

Utilities Company - Customer Case Study

A major utilities client confronted aging infrastructure, rising energy costs, margin pressure and skill shortages, all within a highly unionised environment that demanded greater transparency and consistency. Internal reviews exposed siloed, transactional HR processes, cultural resistance to change and weak performance and leadership capability, prompting a strategic shift to evolve culture, better attract and engage employees, and build a sustainable supply of critical talent.

The client partnered with PageUp to implement integrated Talent Management, initially focusing on Recruitment and Performance to drive efficiency, transparency and manager engagement. Early results include time-to-fill reduced from 71 to 23 days, offer turnaround cut from 7 to 3 days, 88% manager satisfaction with recruitment, 88% of candidates reporting a positive experience, an 82% performance-review completion rate and large gains in usability, fairness and the quality of review conversations; succession planning pilots are complete and a development module is next.