Case Study: Officeworks achieves unified, automated talent management with PageUp

Officeworks - Customer Case Study

Officeworks, Australia’s leading office products retailer with more than 150 stores, set out to create a unified “One Officeworks” approach to talent management. The HR team faced fragmented, siloed practices and a decentralised approach that produced inconsistent visibility, uneven retention and misaligned performance with the company’s guiding principles and culture.

Officeworks implemented PageUp’s Unified Talent Management System—deploying Succession Management plus Performance and Learning modules—and branded the program OTIS, supported by an inclusive change-management effort. The solution standardized processes, created succession profiles and career plans, and aligned performance to organisational goals. Results include reducing the succession process from four months to eight weeks, instant bench‑strength visibility, measurable retention and mobility, greater transparency and clearer internal development and career opportunities.

Officeworks