Case Study: Michael Hill achieves scalable global recruitment and localised candidate experience with PageUp

Michael Hill - Customer Case Study

Michael Hill is a jewelry retailer founded in 1979 with more than 300 stores across New Zealand, Australia, Canada and the United States and 2,400 employees, pursuing an aggressive goal of 1,000 global stores. As it expanded into North America the company encountered country‑specific HR and talent‑management challenges — differing leave policies, recruitment practices, low local brand awareness and a failure to recruit enough local talent — which made it feel like a startup in new markets and slowed growth.

Michael Hill partnered with PageUp to implement a single, configurable recruitment platform that automates hiring, supports local workflows and lets recruiters across countries cover each other. The solution delivered consistent yet localised processes, a better candidate experience, consolidated global reporting and greater recruiting efficiency, enabling continued rapid expansion into new stores and online channels without increasing recruiter headcount.

Michael Hill

Louise Morrison

Group Human Resources Manager