Case Study: KUKA Nordic achieves timely payments and simplified e‑invoicing with Pagero Group

KUKA Nordic fulfils customer requests and saves money with Pagero

KUKA, through its Nordic subsidiary KUKA Nordic AB (about 30 employees, ~3 000 outbound invoices/year, ~100 MSEK turnover), faced time‑consuming e‑invoicing setup and frequent payment delays because a major customer processed inbound invoices abroad and rejected incorrect invoices. To solve this, KUKA began using Pagero Group’s e‑invoicing services in 2013, including the value‑added external print service.

Pagero Group implemented a single outbound flow that handles both e‑invoices and paper invoices and validates invoices with KUKA’s customers, eliminating many manual fixes and overseas calls. As a result, errors and rejections dropped, overdue invoices to that major customer went to zero, collections sped up, and KUKA can more easily meet cross‑border e‑invoicing requirements—improving cash flow across its ~3 000 annual invoices.

KUKA

Ove Lumsden

CFO