Case Study: Elkraft Finland (Nordic electricity distributor) achieves improved customer satisfaction and streamlined e-invoicing with Pagero Group

Elkraft - Customer Case Study

Elkraft, a Nordic electricity distributor operating in Finland, needed a more efficient, customer-friendly way to manage billing and invoicing as e-invoicing became an expected part of service. Elkraft partnered with Pagero Group, using Pagero’s e‑invoicing services including the External Print value‑added service and Pagero Online to streamline inbound and outbound invoice handling.

Pagero Group implemented electronic invoicing and External Print integrated with Elkraft’s systems, enabling Elkraft to process roughly 8,000 invoices a year with far less paper and considerably reduced processing time. The result was improved customer satisfaction, easier invoice follow‑up and search, a lower environmental footprint, and fast, responsive support from Pagero Group that smoothed implementation issues.

Elkraft

Sami Ansala

General Manager