Case Study: Telecom improves customer service and resolves disputes faster with PageFreezer

Telecom - Customer Case Study

Telecom, one of the nation’s largest mobile network providers, needed a better way to handle huge volumes of customer-service interactions and disputes over website promotions. It turned to PageFreezer’s website archiving solution to capture daily snapshots of its online content and make them available to support teams and customers.

PageFreezer implemented automatic cloud archiving with searchable, replayable snapshots marked by SHA-256 signatures and timestamps. This gave Telecom’s call center reps evidence to resolve claim disputes faster, helped reduce resolution times and costs, and provided customers with 24/7 self-service access to their records and web history.

Telecom