Case Study: Largest mobile network provider Verizon achieves faster issue resolution and improved customer self-service with PageFreezer

Largest Mobile Network Provider - Customer Case Study

Largest Mobile Network Provider, a national telco serving roughly 90 million subscribers with nearly 75,000 employees, faced frequent customer-service disputes about website promotions across roughly 500,000 daily customer interactions. To resolve mistaken or false claims and avoid costly escalations, the company chose PageFreezer to provide daily automatic website snapshots and cloud-based archiving.

PageFreezer implemented replayable, native-format archives with digital timestamps and signatures, making past web pages searchable and viewable to call-center reps and customers for self-service. As a result, PageFreezer’s solution enabled faster issue resolution, reduced escalations to management and legal, lowered costs, and improved customer satisfaction by providing admissible, easily retrievable evidence of what appeared on the site.