Case Study: Total Uptime Technologies achieves near-zero support tickets with Paessler PRTG Network Monitor

Visibility provided by PRTG Network Monitor

Total Uptime Technologies, a North Carolina-based provider of high-availability cloud services, needed a way to monitor a globally distributed, multi-datacenter network with complete visibility. With operations spanning 32 cities in 17 countries, the company wanted a single monitoring platform that could track servers, network devices, DNS, and performance issues in real time. It chose Paessler AG’s PRTG Network Monitor to replace multiple tools and improve awareness before outages or bottlenecks affected customers.

Using Paessler AG’s PRTG Network Monitor, Total Uptime deployed primary and backup monitoring servers plus remote probes across its global infrastructure to track bandwidth, DNS health, servers, routers, switches, firewalls, and other devices. The result was stronger availability, faster incident response, and better forecasting of capacity needs. Paessler AG’s solution also reduced customer support calls and tickets tied to network performance issues by more than 90% and eliminated tickets caused by previously undetected bottlenecks or outages.

Total Uptime Technologies

Jonathan Hoppe

Co-founder