Case Study: Truma achieves reliable around-the-clock monitoring with Paessler PRTG and Derdack

Truma monitors global sites across 4 countries with Paessler PRTG

Truma, a manufacturer of heating and air conditioning systems for recreational vehicles, faced a challenge with no automated alerting for critical IT and production failures, leaving outages undiscovered until staff arrived on-site. This led to incidents like a server room air conditioning failure that went unnoticed over a weekend. They turned to Paessler AG for a solution using the PRTG monitoring platform and integrated Derdack Enterprise Alert for notifications.

Paessler AG implemented PRTG as a central monitoring platform for Truma's global IT, production, building technology, and SAP infrastructure. The solution used remote probes to cover all international sites under a single license and integrated Derdack for automatic alert escalation via phone, SMS, email, or app. The result was immediate notification of problems and complete peace of mind for the IT team, eliminating unpleasant Monday morning surprises and allowing them to identify system issues at a glance.

Truma