Case Study: The Ritz London achieves proactive 24/7 network and building monitoring with Paessler PRTG

The Ritz London keeps 136-room five-star operations running with Paessler PRTG

The Ritz London, a luxury hotel with 24/7 operations, faced a challenge with its previous IT monitoring tools, which were too complex to configure and lacked visibility into critical building systems and cameras. Their IT team needed a feature-rich, Windows Server-compatible solution to monitor their entire network and infrastructure, which led them to a product from vendor Paessler AG.

Paessler AG implemented its PRTG monitoring solution, which was quickly adopted. The solution provided instant alerts via email and Telegram to the on-site maintenance team, preventing potential server damage from overheating. It also identified network traffic patterns, allowing for the rescheduling of backup jobs. The data from PRTG helped build a business case for future infrastructure investments, significantly improving service uptime and allowing the IT team to be proactive.

The Ritz London