Case Study: RelayWare keeps customer sales channels open with Paessler PRTG Network Monitor

RelayWare keeps Customers’ sales channels open for business with Paessler’s PRTG

RelayWare, a software service company based in California and Oxford, provides Partner Relationship Management systems and hosting services for customers running cloud-based SaaS offerings. To keep its customers’ sales channels open and avoid service interruptions, RelayWare needed proactive monitoring to quickly detect availability issues across its own networks and hosted environments.

Using Paessler AG’s PRTG Network Monitor, RelayWare monitors internal systems, hosted services, servers, processes, network devices, site availability, transaction checks, and virtualized infrastructure from a single platform. Paessler AG’s solution has helped RelayWare respond faster to customer problems, automate manual tasks, monitor from multiple global locations, and reduce downtime risk for its hosted customers, with about 1,000 sensors in use and instant 24/7 text alerts for critical issues.

RelayWare

Chris Blackmore

Infrastructure Manager