Case Study: ZEROFAIL achieves maximum uptime and proactive monitoring with Paessler PRTG Network Monitor

PRTG Network Monitor helps ZEROFAIL live up to its name

ZEROFAIL, a provider of high-reliability fiber connectivity, hosted desktop solutions, and datacenter hosting services, needed a way to ensure maximum uptime and protect its reputation for “zero fail” service across thousands of customers worldwide. To support its 100% uptime guarantee and manage a large, growing IT infrastructure, ZEROFAIL used Paessler AG’s PRTG Network Monitor to keep constant watch over network performance, latency, server health, and service availability.

With Paessler AG’s PRTG Network Monitor, ZEROFAIL implemented real-time monitoring and alerting across its environments, including routers, servers, websites, email transmission, disk space, and even event logs for some dedicated servers. The result was faster issue detection, proactive response before outages escalated, and improved customer satisfaction; according to ZEROFAIL, PRTG saved hundreds of man-hours, helped staff react more quickly, and even uncovered upselling opportunities.

ZEROFAIL

Stephane Auger

Director of Technical Operations