Case Study: Wilshire Oncology Medical Group achieves proactive IT monitoring and reduced downtime with Paessler PRTG

PRTG Network Monitor helps leading cancer treatment center

Wilshire Oncology Medical Group, a leading cancer treatment center with seven clinical sites across the Los Angeles area, depended on fast, reliable IT to support electronic medical records, SaaS practice management, and time-sensitive clinical workflows. The challenge was preventing network or application downtime from delaying prescriptions, lab results, or patient care. To address this, the organization turned to Paessler AG’s PRTG Network Monitor.

With Paessler AG’s PRTG Network Monitor, Wilshire Oncology gained proactive visibility into network links, VPNs, servers, virtual machines, workstations, and vendor interfaces across 10 remote facilities. The solution helped Eric Hill’s team detect issues early, troubleshoot faster, reduce downtime, and make better budgeting decisions using historical data. PRTG also supported reporting and alerting via email, SMS, and pager, helping the medical group save time and money while improving IT reliability and patient service.

Wilshire Oncology Medical Group

Eric Hill

Director of IT Services