Case Study: The Covell Group achieves world-class reliability with Paessler PRTG Network Monitor

PRTG helps small, family-owned IT consulting business provide world-class reliability

The Covell Group, a family-owned IT consulting and outsourcing firm based in San Diego, needed a reliable, easy-to-manage way to monitor a mixed internal and customer infrastructure without adding overhead. As its previous monitoring platform became expensive and difficult to operate, the company turned to Paessler AG’s PRTG Network Monitor to support its growing SMB customer base and deliver the personalized service it was known for.

Using Paessler AG’s PRTG Network Monitor, The Covell Group now tracks 409 sensors across 14 remote probes, monitoring Windows, Linux, websites, bandwidth, VMware, and even specialized devices like a freezer probe. The solution gives Daniel Covell real-time alerts and insight, helping him fix issues before customers notice them, improve service reliability, and identify upsell opportunities; it has also enabled faster response to problems like expired domains, T1 outages, and power failures.

The Covell Group

Daniel Covell

Founder