Case Study: The Lions Eye Institute achieves streamlined patient care and reduced IT issues with Paessler PRTG

PRTG gives sight to the Lions Eye Institute

The Lions Eye Institute, a not-for-profit centre of excellence for eye care and research, needed better visibility across its complex IT environment and specialized medical equipment. Paessler AG’s PRTG Network Monitor was chosen as a vendor-agnostic monitoring solution that could support both the institute’s network and its specialist devices without requiring heavy resources or a steep learning curve.

With Paessler AG’s PRTG, the institute achieved rapid deployment, auto-discovery that correctly classified about 80% of equipment, and customized monitoring through scripting for specialized devices. The result was 24/7 visibility, faster issue resolution before patient care was affected, and an estimated 80% to 90% reduction in emergency service desk calls, freeing staff to focus on higher-value projects.

The Lions Eye Institute

Rod Bacon

Chief Information Officer