Case Study: Oettinger Davidoff achieves centralized cloud and on-premises monitoring with PRTG by Paessler AG

Oettinger Davidoff cuts email delays by 12 hours with Paessler AG

Oettinger Davidoff, a luxury cigar retailer, faced significant IT monitoring challenges due to their reliance on Microsoft SCOM. The system was too complex to share, creating a single-point-of-knowledge bottleneck, and had critical gaps in cloud monitoring that resulted in email delays of up to 12 hours without any alerts. They turned to the vendor Paessler AG and its product PRTG to find a solution.

Paessler AG implemented PRTG to provide a unified platform for monitoring their entire hybrid infrastructure. The solution eliminated the 12-hour Microsoft 365 email delays through continuous cloud service monitoring, enabled cost tracking, and allowed for custom sensors to cover specialized automation processes. By making monitoring intuitive enough for the entire IT team to use, Paessler AG's PRTG eliminated the previous bottleneck and automated many tasks, significantly reducing workloads and increasing system reliability.

Oettinger Davidoff