Case Study: National Theatre reduces lighting network troubleshooting time with Paessler PRTG

National Theatre reduces troubleshooting time by 40% with Paessler AG

The National Theatre, a major performing arts venue in England, faced the challenge of ensuring its critical lighting control network remained operational during every performance. Troubleshooting issues was manual and time-consuming, and non-technical staff needed a way to quickly identify faults. They turned to vendor Paessler AG and implemented its PRTG network monitoring solution to gain immediate alerts and visibility.

By using Paessler AG's PRTG, the theatre gained geographic maps that enable non-technical staff to instantly identify fault locations without IT support. The solution provided critical data that pinpointed the cause of a network spike to a specific software update. This resulted in a 40% reduction in time spent troubleshooting, freeing staff to focus on broader responsibilities and ensuring the show can always go on.

National Theatre