Case Study: Kennedy Industries eliminates ERP complaints and outage surprises with Paessler PRTG

Kennedy Industries eliminates 20 overnight calls a month with Paessler PRTG

Kennedy Industries, an SMB in the energy and utilities sector, faced a significant challenge due to a lack of visibility into its extensive infrastructure. With a small IT team managing over 500 locations for more than 70 municipal clients, they had no proactive way to detect failures in their SCADA systems, VPN tunnels, or company-wide ERP, often learning of issues only after clients called to report them. This reactive approach also resulted in 30 to 40 internal ERP complaints each month.

By implementing Paessler PRTG, Kennedy Industries gained a single platform to monitor its entire network, including IoT field devices, servers, and VPN tunnels. The solution from Paessler provided real-time alerting, which eliminated all ERP complaints and proactively caught bandwidth overages. The measurable results included the elimination of 20 overnight support calls per month and associated double overtime costs, allowing the team to resolve problems in seconds instead of hours.

Kennedy Industries