Case Study: Garb-Ko achieves faster uptime and lower costs with Paessler PRTG Network Monitor

IT team at Midwestern 7-Eleven franchiser says ‘Oh thank heaven’® for PRTG

Garb-Ko Inc., a Midwestern 7-Eleven franchiser operating around 100 convenience stores across Indiana, Michigan, and Ohio, needed a better way to standardize connectivity, improve security, and monitor a rapidly expanding network of gas pumps, POS systems, kiosks, and other store technologies. To address its troubleshooting delays and downtime risk, Garb-Ko turned to Paessler AG and its PRTG Network Monitor.

Paessler AG’s PRTG was implemented to deliver round-the-clock monitoring, instant alerts, remote access, and scalable sensor-based visibility across Garb-Ko’s stores and infrastructure. The result was a dramatic improvement in operations: troubleshooting time dropped by more than 50%, helpdesk response time fell by about 70%, ticket resolution improved by 45% for internet/VPN/firewall issues, uptime increased to 99.999% at about 30% of locations, and the company also reduced ISP costs by about 15% and server upgrade costs by 20%.

Garb-Ko Inc

Jason Lee

Systems and Security Administrator