Case Study: HammondCare achieves proactive monitoring and reduced downtime with Paessler PRTG

HammondCare monitors 76 sites and 2,500 sensors with Paessler PRTG

HammondCare, an Australian aged-care provider, faced the challenge of recurring IT outages across its 76 distributed locations due to a lack of centralized monitoring. Without visibility into their network, servers, and devices, IT issues were only reported after site staff were impacted, disrupting critical access to patient records. To address this, they turned to the vendor Paessler AG and its product, PRTG Network Monitor.

By implementing PRTG, Paessler provided HammondCare with a centralized monitoring platform using 2,500 sensors to track their entire infrastructure, including medical devices and cloud services. This solution enabled proactive alerting, replacing reactive incident reports and allowing for faster problem resolution. The result was minimized downtime, increased efficiency for the IT team, and a solid foundation for future expansion.

HammondCare