Case Study: Garb-Ko Inc achieves faster troubleshooting and remote visibility across 100 stores with Paessler PRTG

Garb-Ko Inc reduces troubleshooting time by 50–60% with Paessler AG

The customer, Garb-Ko Inc, is an SMB operating approximately 100 7-Eleven franchise locations. Their challenge was a lack of remote network visibility across their distributed stores, leading to an average 45-minute response time for outages that put revenue at risk. They sought a solution from vendor Paessler AG to monitor their diverse networked systems.

Paessler AG implemented their PRTG monitoring solution, which provided comprehensive visibility across all locations from a single dashboard. The results were significant: troubleshooting time was reduced by 50–60%, helpdesk response time was cut by approximately 70%, and the solution achieved a positive ROI within the first two weeks of use.

Garb-Ko Inc