Case Study: Esri France achieves proactive infrastructure monitoring with Paessler PRTG Network Monitor

Esri France and PRTG Network Monitor

Esri France, a leading GIS provider in France, needed to ensure maximum availability of its geo-services and other customer-facing data offerings across its SaaS/DaaS infrastructure. To meet strict SLA commitments and stay ahead of customer-visible issues, the company turned to Paessler AG’s PRTG Network Monitor to supervise critical infrastructure points such as CPU, RAM, disks, SQL logs, and service availability.

With Paessler AG’s PRTG Network Monitor, Esri France deployed nearly 750 sensors and used built-in monitoring, custom SSH scripts, and SQL sensors to detect issues earlier and improve visibility across its environment. The result was fewer outages, faster incident detection, and a more proactive support posture that strengthened customer trust; the team also found PRTG to be the quickest and easiest way to surface operational information it needed day to day.

Esri France

Olivier de La Pommeraye

Online Services Operating Engineer