Case Study: Dayton Children’s Hospital achieves near-zero downtime and improved patient care with PRTG from Paessler AG

Dayton Children’s Hospital cuts unscheduled downtime to 2.4 minutes with Paessler AG

Dayton Children’s Hospital faced a significant challenge in its IT operations, where after-hours system failures were a critical issue. As a healthcare provider, the hospital has zero tolerance for downtime because it directly impacts patient care. The existing monitoring solution was inadequate for the complex environment of 20 locations, 4,000 staff, and over 22,000 IoT devices, making it difficult for the IT team to proactively address problems. To overcome this, the hospital turned to vendor Paessler AG and implemented its PRTG Enterprise Monitor.

By deploying Paessler's PRTG solution with over 21,000 sensors, the hospital gained comprehensive visibility into its critical clinical systems and infrastructure. The results were substantial, including achieving 99.99% uptime for key systems, reducing average unscheduled downtime to just 2.4 minutes, and significantly decreasing after-hours calls from clinicians. The team also used PRTG to build custom sensors for patch monitoring, enhancing cybersecurity. Paessler's solution provided a single platform for monitoring that directly improved system reliability and patient care.

Dayton Children’s Hospital