Case Study: Richweb achieves unified network monitoring and visibility with Paessler PRTG

Collaborating with Richweb to Bring Network Monitoring to the Masses

Richweb, Inc., a fast-growing technology company in Virginia, needed a more flexible and customer-facing way to monitor its expanding managed services, cloud, hosting, and networking environments. As it took on more ITaaS, security, virtualization, and DevOps work for customers of all sizes, Richweb wanted a monitoring platform that could provide fast visibility, alerts, and custom dashboards across increasingly complex infrastructure. Paessler AG’s PRTG Network Monitor fit those needs.

Paessler AG implemented PRTG Network Monitor to monitor Richweb’s ITaaS, cloud, data center, virtualization, and security services with custom sensors, dashboards, and API-based integrations. The solution gave Richweb and its customers better situational awareness, faster issue detection, improved troubleshooting, and stronger compliance support. While the case study does not cite hard numeric ROI, it reports measurable operational impact such as reduced latency in the Pixel Factory data center from 20 ms to 5 ms for VoIP use cases and earlier detection of problems before customers submit tickets.

Richweb

Jon Larsen

Co-founder