Case Study: Austrian Red Cross achieves reliable, resource-saving healthcare IT monitoring with Paessler PRTG

Austrian Red Cross reduces helpdesk load and on-call shifts with Paessler PRTG

The Austrian Red Cross faced the challenge of maintaining its mission-critical healthcare IT infrastructure, including blood donation systems and databases, with a lean team. Standard tools were not flexible enough to provide full visibility, and custom solutions required too much maintenance. To address this, they turned to vendor Paessler AG and implemented their PRTG monitoring solution.

Paessler's PRTG provided comprehensive monitoring for servers, databases, and healthcare-specific HL7 communication platforms. The solution automated service restarts, significantly reducing the helpdesk load and on-call shifts for the IT team. By catching failures before they impacted operations, PRTG ensured the reliable functioning of the blood center's processes and became the official monitoring tool for the Red Cross IT division of Upper Austria.

Austrian Red Cross