Case Study: Acurus achieves proactive 360-degree ICT visibility with Paessler PRTG

Acurus powers 24/7 monitoring with PRTG for a 50-person NOC

Acurus, an Australian MSP providing managed network, cloud, and cybersecurity services, faced challenges with a slow and complex previous monitoring solution that made adapting to customer needs difficult. Their manual SLA reporting was also highly time-consuming. To overcome this, they implemented the PRTG monitoring solution from vendor Paessler AG.

By deploying Paessler's PRTG, Acurus gained a comprehensive monitoring foundation for its managed services. The solution provided extensive visibility across customer networks and applications, enabling proactive issue resolution and automated SLA reporting. This resulted in improved transparency for clients and allowed Acurus's 50-person NOC to deliver proactive support before end users experienced problems.

Acurus