Case Study: WeWork reduces package processing time with PackageX

PackageX helped WeWork reduce package processing time by 85%

WeWork, a global provider of flexible shared workspaces, was struggling with an outdated and manual package management process at its Houstonian Estates location. The high volume of over 15,000 packages annually was creating an excessive burden on staff, who logged items on paper and made notifications by phone, leading to inefficiencies and errors.

By implementing PackageX Receive, an AI-assisted package management solution, WeWork automated its workflow. PackageX provided automated notifications to residents and a complete digital history of items. This resulted in an 85% reduction in package processing time, a 53% reduction in package pickup time, and freed up 12% of employee time, allowing staff to focus on more important initiatives.

WeWork

Cesar B.

WeWork