Case Study: DSG slashes failed deliveries by 42% with Package.ai

How DSG Increased Customer Happiness and Slashed Failed Deliveries by 42%

DSG, a major Ashley Furniture franchisee, faced significant challenges with its last-mile delivery operations, including high rates of failed deliveries and poor customer communication due to disconnected systems and data delays. The company sought a new solution to achieve true customer centricity and turned to Package.ai to replace its previous delivery management software.

Package.ai implemented its unified platform, featuring its AI chatbot Jenny, to automate customer communications and integrate real-time data across all departments. This solution provided DSG with full visibility into the fulfillment process. As a result, Package.ai helped slash failed deliveries by 42%, enabled 700 additional successful deliveries per month, and achieved a 45% feedback response rate with 89% positive ratings, unlocking potential yearly savings of $25 million.

DSG

Brian Fields

Quality Assurance Manager