Case Study: Armina Stone achieves 95% delivery success and better customer communication with Package.ai

How Armina Stone Digitized Operations to Achieve a 95% Delivery Success Rate by Supercharging Customer Communications

Armina Stone, a supplier of natural stone and quartz for residential and commercial projects, faced significant challenges scaling its manual customer communication and delivery scheduling processes. With a growing number of frustrated customers and failed deliveries, the company required a modern solution. They implemented Jenny, the virtual customer engagement agent from Package.ai, to digitize their operations and supercharge communications.

Package.ai provided a comprehensive solution that automated updates and customer queries, seamlessly integrated with the company's ERP, and provided powerful performance dashboards. The results were transformative, including a 95% delivery success rate, a 75% reduction in manual labor hours, and the ability to manage logistics with one employee instead of seven. Package.ai also dramatically improved the customer experience, leading to a 32% feedback rate and an average 4.5/5 star review.

Armina Stone

Michael Reynolds

Vice President