Case Study: Whole Latte Love boosts warehouse throughput with Descartes Pacejet

Whole Latte Love improves throughput nearly 30% with Pacejet

Whole Latte Love, a specialty retailer of coffee equipment, faced significant challenges with its manual order processing and shipping systems. Manually keying in orders was time-consuming and prone to errors, and their initial shipping software failed to properly integrate with their new Acumatica ERP, even causing a six-week deployment delay. This forced the team to spend valuable resources fixing problems instead of focusing on growth. They turned to the vendor Pacejet for a solution.

By implementing Descartes Pacejet Shipping, Whole Latte Love achieved seamless integration with its Acumatica ERP, enabling fully automated, scan-based packing and shipping. The solution from Pacejet resulted in a nearly 30% improvement in throughput and reduced the time needed for complex order processing by over 50. The team now has the capacity to ship thousands of packages daily with an error rate below 0.1%, allowing them to shift focus from fixing issues to building new opportunities for expansion.

Whole Latte Love