Case Study: Tiger Tail USA boosts shipping efficiency with Descartes Pacejet

Tiger Tail USA cuts order processing time 75% with Pacejet

Tiger Tail USA, a manufacturer of muscle recovery products, faced significant supply chain challenges as its business grew rapidly. The company needed to efficiently manage complex shipping requirements for two major customer segments: large corporate wellness programs requiring both bulk and direct-to-home shipments, and big box retailers demanding strict retail compliance. To address these bottlenecks and support its expansion, Tiger Tail USA implemented the Descartes Pacejet shipping solution alongside its NetSuite ERP system.

The Descartes Pacejet solution streamlined warehouse operations by enabling all packing, labeling, and billing steps to be completed directly on the warehouse floor. This dramatically reduced order processing times by 75%, allowing the company to handle up to 1,000 packages per day. Pacejet also provided the necessary technology to manage diverse shipping methods and integrate with SPS Commerce for EDI compliance. The results included a 50% reduction in packaging materials for many orders and ensured Tiger Tail USA could consistently meet customer expectations with accurate and on-time shipments.

Tiger Tail USA