Case Study: Mercury Promotions & Fulfillment reduces onboarding time and shipping errors with Pacejet

Mercury Promotions & Fulfillment cuts onboarding time to 1 hour with Pacejet

Mercury Promotions & Fulfillment, a global provider of promotional products and fulfillment services, faced challenges with its disjointed, on-premise shipping systems. These systems lacked essential features like label printing, carrier rate shopping, and scan-pack functionality, leading to errors and an inability to scale. They sought a cloud-based solution, specifically one that integrated with NetSuite, to streamline operations and reduce manual labor. This led them to the vendor Pacejet and their Descartes Pacejet Shipping service.

By implementing Pacejet's solution, Mercury consolidated its packing and shipping processes into a single, intuitive platform. The results were significant, including a 93.75% reduction in new employee onboarding time and a dramatic decrease in shipping errors from 2.5% to less than 0.2%. Pacejet also provided the scalability to add unlimited workstations, greatly improving warehouse output and operational visibility.

Mercury Promotions & Fulfillment