Case Study: Herschel Parts streamlines shipping operations with Descartes Pacejet

Herschel Parts eliminates manual shipping tracking with Pacejet and NetSuite

Herschel Parts, a global manufacturer and distributor of aftermarket agricultural parts, faced shipping complexity following an ERP migration to NetSuite. Their previous process relied on disconnected systems and manual data entry, creating inefficiencies and limiting visibility. To solve this, they implemented the Descartes Pacejet shipping solution integrated with NetSuite.

By using Descartes Pacejet, Herschel Parts streamlined shipping workflows and eliminated manual processes. The solution provided integrated rate shopping, allowing employees to compare carriers and identify cost-saving strategies, such as choosing LTL over expensive parcel services. This improved visibility for customer service teams and gave the company better control over carrier selection, ultimately reducing administrative effort and supporting future growth.

Herschel Parts