Case Study: alphabroder|Prime keeps shipping through COVID-19 quarantine with Descartes Pacejet

Alphabroder|Prime doubles daily shipping volume with Pacejet

Alphabroder|Prime, a large supplier in the promotional products industry, faced a severe operational challenge when their entire Connecticut shipping staff was quarantined due to a COVID-19 exposure, leaving them with no experienced personnel to handle order fulfillment. The company turned to the cloud-based Descartes Pacejet Shipping solution, which they had recently implemented, to maintain business continuity despite being critically short-staffed.

Using Pacejet, quarantined employees processed orders remotely while two inexperienced onsite staff members quickly learned the system and handled physical shipping tasks. The solution from Pacejet enabled the company to not only avert a crisis by continuing shipments but also to double its daily shipping volume and reduce costs by eliminating the need for multiple software licenses and specialized workstations.

Alphabroder|Prime