Case Study: Norwegian Local and Regional Authorities improve public services with PA Consulting's bespoke digital benchmarking model

Transforming public services using a bespoke benchmark to prioritise digital projects

Norwegian Local and Regional Authorities turned to PA Consulting to better understand their digital strengths and weaknesses as they worked to improve the quality and efficiency of public services across Norway. To guide their digitisation efforts, they needed a clear way to assess digital capability, maturity, and cost across a wide range of municipal services.

PA Consulting developed a bespoke benchmarking model to evaluate digital maturity, IT costs, and service quality across areas such as health, education, and planning. The model has been used for more than 80 authorities and cooperatives, helping them benchmark against similar-sized peers, establish a digitisation baseline, and prioritise projects; PA Consulting delivers the benchmark in six weeks along with detailed reports and leadership summaries to support focused digital strategies.