Case Study: Rentokil Initial drives productivity and growth with PA Consulting

Rentokil Initial cuts call centre hours and scales global cloud operations with PA Consulting

Rentokil Initial, the world's largest pest control and hygiene company, wanted to use its significant data more effectively to create operational efficiencies, automate processes, and improve customer experience. They partnered with PA Consulting, introduced by Google, to harness digital and data technologies to drive productivity and support their growth.

PA Consulting developed a Google Cloud-based IoT platform to collect and analyze data in real-time, enabling critical business decisions. The solution expanded to include a new customer relationship management platform and a self-service application, which reduced call times and training hours. These innovations, along with an acquisition playbook, saved millions of dollars, dramatically improved customer satisfaction, and supported Rentokil's massive growth, including its acquisition of Terminix. PA Consulting's work significantly rationalized Rentokil's processes, cutting operational spend and enhancing productivity.

Rentokil Initial