Case Study: Leading Pharmaceutical Company achieves $75m cost savings with PA Consulting

Leading Pharmaceutical Company - Customer Case Study

PA Consulting supported a leading pharmaceutical company that was struggling because its existing service provider could no longer meet increasingly complex business needs, deliver acceptable service levels, or do so at a reasonable cost. The company engaged PA Consulting for help with service provider selection and sourcing strategy across its outsourcing and shared services environment.

PA Consulting identified alternative sourcing options and guided the client through the full RFP lifecycle, including RFP creation, bid evaluation, shortlisting, due diligence, contract negotiation, and final vendor selection. PA Consulting also designed a new service management model and transition strategy, helping the new contract deliver better fit, stronger governance, and $75 million in NPV cost savings over its lifetime, along with enforceable SLAs, scalability, flexibility, price transparency, and benchmarking.