Case Study: Marie Curie enables safe virtual visits for hospice patients with PA Consulting

Keeping hospice patients and their loved ones close despite COVID-19 restrictions

Marie Curie, the UK charity providing hospice and community nursing care for terminally ill people, faced a major challenge during COVID-19 when visiting restrictions made it difficult for patients to stay connected with loved ones. PA Consulting helped the organization introduce virtual visits using handheld devices, enabling a safe, secure way to maintain emotional support while minimizing disruption to frontline hospice staff.

PA Consulting worked closely with Marie Curie staff to design a simple, standardized process for scheduling, launching, and closing virtual visits, while also addressing infection control and data privacy requirements. Within three weeks, PA Consulting enabled virtual visits across all nine Marie Curie hospices, supporting hundreds of patients and helping bring comfort to patients and families at no added cost.

Marie Curie

Jane Eades

Associate Director Of Quality & Safety