Case Study: Russell Group University improves student experience with PA Consulting

Improving the student experience with a transformed examination process

PA Consulting worked with a Russell Group University that wanted to improve the student experience by transforming its examination process. The university faced challenges around how exam papers were developed, results were published, and appeals were managed, and it needed a clearer, more efficient approach across its schools.

PA Consulting carried out an independent analysis across the university’s 26 schools in just two months and identified key priorities for improvement. It recommended quick wins such as a triage system for appeals, which helped non-academic staff handle most cases quickly and accurately, alongside longer-term digital improvements for secure exam paper collaboration. As a result, the university has made clear progress toward delivering a better exam experience for students.

Russell Group University