Case Study: Minuteman Senior Services plans for future growth with PA Consulting

Helping the elderly by updating IT and planning for the future

Minuteman Senior Services, a Massachusetts nonprofit providing meals on wheels, home care, and other services for older adults and people with disabilities, turned to PA Consulting for help updating its technology and developing an IT strategy. The organization needed to modernize paper-based operations, improve remote working capability, and plan for changing business requirements in a shifting healthcare environment.

PA Consulting worked with leadership and field staff to create a broader strategic roadmap and investment plan, not just a tactical IT fix. The solution included guidance on core technology improvements as well as the IT, skills, and culture needed to support future growth, including expansion into the competitive private-sector population health market. As a result, Minuteman Senior Services now has a clear path forward for continued high-quality care and future growth.

Minuteman Senior Services

Kelly Magee Wright

Executive Director