Case Study: European Flag Carrier Company improves commercial performance with PA Consulting

European Flag Carrier Company - Customer Case Study

PA Consulting worked with European Flag Carrier Company on a commercial diagnostic to address concerns that revenues were not being optimised. While market forces played a role, the airline believed its commercial function could do more to offset the impact and improve overall performance.

PA Consulting conducted an on-site diagnostic with former airline executives, reviewing strategy documents, management reports, and interviews across key functions including revenue management, sales, marketing, loyalty, distribution, and e-commerce. The assessment identified inconsistent processes, accountabilities, goals, and working practices across departments, and PA Consulting recommended changes to improve best practice, streamline the commercial team, and strengthen financial performance.