Case Study: National Crime Agency achieves crisis-ready business continuity with PA Consulting

Enabling an agency with a non-stop role to carry on through crisis

The National Crime Agency (NCA) needed a more formal business continuity approach to ensure it could keep operating through major disruptions such as cyber-attacks, IT failures, fires, or a pandemic. PA Consulting helped the agency strengthen resilience across its 130 teams and clarify roles and responsibilities in a crisis.

PA Consulting’s business resilience experts designed and implemented a business continuity framework, ran crisis simulations, and trained a 20-strong team of business continuity leads, backed by senior sponsorship and dedicated continuity officers. The NCA achieved ISO 22301 certification, the international gold standard for business continuity, helping reassure stakeholders that its critical operations can continue under emergency conditions.

National Crime Agency

Steve Bennett

Deputy Director NTAC And Executive Sponsor For Business Continuity