Case Study: Royal Voluntary Service achieves a stronger, more cost-effective organisation with PA Consulting

Changing direction to improve fund-raising and attract more volunteers

Royal Voluntary Service, a long-established charity supporting older people, needed to reverse falling volunteer numbers and protect key income streams as its hospitals cafés and high street shops faced growing competition. The organization turned to PA Consulting for help reviewing its operating model and assessing whether its plans were robust enough to deliver.

PA Consulting analyzed RVS’s proposals, assessed its delivery capacity, and helped refine the operating model, including tighter governance across central and local functions and a practical route map for benefits realization. PA Consulting then set up and supported the PMO, trained internal teams, and provided implementation guidance, helping Royal Voluntary Service become a stronger, more cost-aware, and more cost-effective organization with a future-ready operating model.

Royal Voluntary Service

David McCullough

Chief Executive Officer