Case Study: Financial Services Organisation bolsters business resilience with PA Consulting

Bolstering business resilience with in-depth coaching and robust testing

PA Consulting worked with a Financial Services Organisation that serves more than 250,000 people and needed to strengthen its resilience against evolving threats such as cyber-attacks, media crises, and data breaches. With the basic business continuity framework already in place, the organisation wanted to improve its ability to respond effectively to major disruptions.

PA Consulting delivered annual crisis simulations, including scenarios covering social media pressure, phishing, denial-of-service, Trojan attacks, and new data protection requirements. The vendor also coached senior leaders, created mobile-accessible playbooks, and helped build a stronger culture of business resilience. As a result, the organisation is better prepared to handle risks today and in the future, although no specific numeric performance gains were provided.