Case Study: Kernaghan Adjusters modernizes mission-critical claims software with OXD

Kernaghan Adjusters modernizes KEA with OXD in 18 months and 8 major releases

Kernaghan Adjusters, an all-service adjusting firm, faced the challenge of modernizing its mission-critical KEA claims management system without causing business disruption. The outdated system, originally built by OXD, was complex, expensive to maintain, and built on obsolete technology. Kernaghan partnered with OXD to overhaul the platform to be more user-centric and increase functionality while guaranteeing 100% uptime.

OXD implemented a multi-phase, iterative replacement strategy, upgrading the system piece by piece over 18 months. They modernized the tech stack using .NET Core and Vue.js, preserved crucial business rules through automated testing, and incorporated user feedback from adjusters and staff. The solution delivered by OXD resulted in a contemporary, mobile-friendly application that improved staff effectiveness, client satisfaction, and removed technical barriers to business growth, all while maintaining continuous productivity throughout the transition.

Kernaghan Adjusters