Case Study: College of New Caledonia aligns on a website vision with OXD

College of New Caledonia serves 5,000 students with OXD

The College of New Caledonia (CNC) wanted to revitalize their website to improve the student experience but needed to ensure they were asking the right questions and crafting the right vision before beginning. They engaged vendor OXD to conduct an alignment phase to help coordinate the project elements, gain organizational consensus, and reduce risks associated with differing approaches and misaligned expectations.

OXD implemented its alignment and exploration methods, including service ecosystem mapping and a Strategic Possibilities Workshop. This approach helped CNC visualize the service relationships and refocus their strategy on what users are trying to do rather than just the site's design. The work provided a comprehensive solution for the Discovery phase and generated excitement among CNC leadership for the future vision, though no specific measurable impacts were detailed in the provided text.

College of New Caledonia