Case Study: a UK-based customer service company improves call tracking and customer satisfaction with Oxagile

UK-based Customer Service Company processes 30 million events per day with Oxagile

The customer, a UK-based customer service company, faced the challenge of scaling and improving their call tracking system's performance, analytics, and data privacy to accommodate growth. They engaged vendor Oxagile, which provided a dedicated team of backend engineers to revamp the solution.

Oxagile implemented a microservices-based architecture, a powerful BI module for call intelligence, and a high-load backend capable of processing 30 million events daily. The solution included enterprise-grade data anonymization and third-party integrations. This resulted in improved operational efficiencies, optimized marketing efforts, increased customer loyalty, and a scaled platform that helped attract new clients and increase the bottom line for the customer.