Case Study: Startup improves outbound calling stability and expands into new markets with Oxagile

Startup cuts app issues to 3 escalations per month with Oxagile

The customer, a startup, faced challenges with its React Native-based UCaaS outbound calling application, including performance instability, a lack of automated testing, and a non-scalable architecture that hindered its expansion into new markets. They engaged the vendor, Oxagile, for its expertise in DevOps, test automation, business analysis, and quality assurance to resolve these issues.

Oxagile implemented a comprehensive solution that included debugging the application, refactoring its code, and establishing a robust test automation process using Detox. This resulted in a 50% reduction in backlog bugs and a drastic decrease in monthly user escalations. Furthermore, Oxagile conducted extensive UX and market research, providing the startup with a clear roadmap of features and improvements needed to successfully compete in the US market.

Startup